Red Magic Sticker

FAQs

• Where does the Red Magic ship to?

  The Red Magic is currently available in these locations:

  Austria, Belgium, Bulgaria, Croatia, the Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.

  As for gear and accessories, we currently ship to these countries:

  Europe
  Austria, Italy, Belgium, Latvia, Bulgaria, Lithuania, Croatia, Luxembourg, Cyprus, Malta, Czech Republic, Netherlands, Denmark, Poland, Estonia, Portugal, Finland, Romania, France, Slovakia, Germany, Slovenia, Greece, Spain, Hungary, Sweden, Ireland, United Kingdom, Russia, Switzerland

  North America
  Canada, United States

  South America
  Brazil

  Asia
  Hong Kong, Israel, Japan, Korea, Malaysia, Philippines, Singapore, United Arab Emirates, Vietnam, Taiwan, Macao

  Oceania
  Australia

  If we’re not shipping to your country yet, fear not! We’re working on it.

• What payment methods do you accept?

  Currently, the available payment methods for purchasing from our website are PayPal and credit card. For PayPal inquires, please contact PayPal directly at 1-402-935-2050 (calling from outside the U.S.) For credit card inquires, please contact your issuing bank for more information.

• When will I receive my order?

  Shipping and processing times depend on the shipping method available in your region:

  • Europe & United Kingdom:

    • Standard Shipping (2 business days processing time + 4–9 business days delivery);

    • Priority Shipping (1 business days processing time + 2–5 business days delivery);

  • Other regions:

    • Standard Shipping (2 business days processing time + 5–30 business days delivery)

  Note: These shipping times are merely estimates. The real delivery time will depend on your destination. While we will try to deliver your order as quickly as possible, please note that orders placed during promotional periods and special events may require longer shipping times.

• How do I repair or return my device?

  Please see below for a quick step-by-step tutorial for creating an RMA:

  1. Step 1: Head over to your order page and click the 'service request' button to begin your repair and warranty claim.
  2. Step 2: Select RMA Type. You can select Return, Replacement, or Repair.
  3. Step 3: Choose the "Items".
  4. Step 4: Fill in "Reasons" and other required messages, then submit the application.
  5. Step 5: We will send you an email and you need fullfill the tracking info. You can also go to the RMA list page and click "see detail" to fullfill the tracking info.
  6. Step 6: Send over the product(s).

  Please note: Self Service RMA is only applicable to devices purchased on Red Magic.gg. You will need to contact Red Magic Customer Support Team if you purchased your device from one of our official distributors.

• The warranty period of Red Magic products?

  Category	Warranty period
  Host	24 months
  Accessory	12 months

  Click here to learn more about warranty policy.