If you are not satisfied with your REDMAGIC product(s) for any reason, you may request a return within 15 calendar days of delivery. To do so, please submit a support ticket requesting the return or replacement. Or you can contact email@example.com for help directly.
The warranty will be considered invalid under the following circumstances:
- Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand or dirt; unusual physical, electrical or electromechanical stress.
- Scratches, dents and cosmetic damage, unless caused by REDMAGIC.
- Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
- Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.
- Ordinary wear and tear.
- Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by REDMAGIC.
- Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by REDMAGIC.
- Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
- Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the product.
- Products not purchased from redmagic.gg.
- Repair conducted by un-official repair center.
Returns or Replacement
Our policy lasts 15 calendar days. If 15 days have gone after you received it, unfortunately we can’t offer you a refund or replacement.
To be eligible for a return or replacement, your item must be in the same condition that you received it. It must also be in the original packaging. In the event that your order arrives damaged, please email us within 24 hours of delivery via firstname.lastname@example.org with your order number and photos of the item’s condition.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund time will depend on the payment method. Please see below for details:
If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions.
If you paid by PayPal, refunds will be sent to your PayPal account within 3 business days.
Read more REDMAGIC after-sales policy here.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
To return your product, you should contact firstname.lastname@example.org first, or visit https://help.redmagic.gg/hc/en-us for more details.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 50 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return Address: Room 03A, 8/F, Block B, Hoi Luen Industrial Center, 55 Hoi Yuen Road, Kwun Tong, Hong Kong （Please do not return your products before getting confirmation via email from email@example.com)
Please note: the return or replacement is only applicable to devices purchased on redmagic.gg. If you purchased your REDMAGIC device from a third-party seller, please reach out to the seller.
Once your package is received and checked to verify that warranties are still valid, we will issue a full refund or a replacement for all eligible product(s).
Please note that all accessories must be new and unopened to be eligible for refunds. To qualify for a replacement or refund, devices must be in "as new" condition and, if possible, with the original sealed packaging intact. If the accessory is returned for no reason, then we will deduct the return shipping fee from the returned amount.
For all returns, please pay for the shipment fee.
If your device is faulty/DOA, we will reimburse the shipping fee after inspection and confirmation that your device is within warranty.
For no reason return, please note that the occurred duty& tax will not be refunded and customers need to pay for the shipment fee.
For any after-sales issues, please submit a support ticket or contact firstname.lastname@example.org directly and they will offer you a solution according to your case.