Sales & Refund Terms

Payments

Prices and currencies displayed at checkout are final. REDMAGIC does not charge extra transaction fees. If you are paying for your order with an international credit or debit card, the price displayed in your card statement may vary in accordance with exchange rates. Your bank or card issuer may also charge additional foreign conversion charges and fees, which may increase the overall cost of your purchase. Please contact your bank or card issuer regarding any fees incurred. 

Moreover, we accept payments for goods made in cryptocurrencies, consisting of the full price of the goods and delivery costs in the currency of the store you are buying from (USD, EUR, GBP). Payment is made via cryptocurrency payment solutions provider utrust in accordance with utrust’s terms and conditions. Details of the accepted cryptocurrencies and uTrust’s terms and conditions are available at utrust.com.

Shipping Policy

Orders are shipped within 2 business days of payment. Orders made during promotional periods and special events, may have longer shipping times, at the discretion of REDMAGIC. In such cases, customers will be informed in advance separately.

All goods are inspected and sealed before delivery to avoid damage.

No-restocking to be charged to the consumers for the return of the product.

REDMAGIC will keep you updated on your order status via email. Orders cannot be cancelled once they have reached.

Free standard shipping on REDMAGIC

Free standard shipping is usually available on any REDMAGIC phone. Please note that we do not deliver to P.O. box addresses.

Countries/regions we ship to

REDMAGIC Store (https://redmagic.gg)
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain(except Las Palmas and Santa Cruz de Tenerife)
  • Sweden
REDMAGIC United Kingdom Store (https://uk.redmagic.gg)
  • United Kingdom
REDMAGIC US and Canada Store (https://na.redmagic.gg)
  • Canada
  • United States(except Alaska, Guam, Hawaii, Puerto Rico, and U.S. Virgin Islands)
REDMAGIC Global Store (https://global.redmagic.gg)
  • Hong Kong (SAR China)
  • Indonesia
  • Israel
  • Macao (SAR China)
  • Singapore
  • Kuwait
  • Saudi Arabia
  • United Arab Emirates

        Guaranteed shipping services

        Where available, you can also choose a faster delivery method for an additional fee:

        You can find delivery costs at checkout, on the Order Confirmation email and online when you view your order on the Order Status website. Courier Delivery cost includes tip.

        How is shipping calculated?

        Shipping is calculated based on shipping address and shipping method. The following options can be selected during checkout:

        European Union:

        Warehouse: Poland Warehouse

        • DE

        DEDHL (1-2 business day processing time + 2-7 business days delivery)

        • PL

        PLDHL (1-2 business day processing time + 1-5 business days delivery)

        • Others

        DHLGB 

        (1-2 business day processing time + 3-9 business days delivery)

        United Kingdom:

        Warehouse: HK Warehouse
        FEDEX (1-2 business day processing time + 3–5 business days delivery)

        United States:

        Warehouse: USWC Warehouse
        FEDEX (1-2 business day processing time + 1-5 business days delivery)

        Canada:

        Warehouse: HK Warehouse
        FEDEX (1-2 business day processing time + 2–5 business days delivery)

        Asia Pacific & Middle East & South America:

        Warehouse: HK Warehouse

        FEDEX (1-2 business day processing time + 37 business days delivery)

        Please note that delivery dates are estimates only but we will choose the best and fast logistic provider for you. Additional charges will be necessary for shipping addresses in remote locations. We are unable to ship to P.O. Box addresses.

        Return Policy

        Returns or Replacement

        Our policy lasts 15 calendar days. If 15 days have gone after you received it, unfortunately we can’t offer you a refund or replacement.

        To be eligible for a return or replacement, your item must be in the same condition that you received it. It must also be in the original packaging.

          To complete your return, we require a receipt or proof of purchase.

          Please do not send your purchase back to the manufacturer.

            Refunds

            Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

            If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund time will depend on the payment method. Please see below for details:

            If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions. 

            If you paid by PayPal, refunds will be sent to your PayPal account within 3 business days.

            Read more REDMAGIC after-sales policy here.

            Late or missing refunds

            If you haven’t received a refund yet, first check your bank account again.

            Then contact your credit card company, it may take some time before your refund is officially posted.

            Next contact your bank. There is often some processing time before a refund is posted.

            If you’ve done all of this and you still have not received your refund yet, please contact us at support@redmagic.gg.

            Shipping

            To return your product, you should contact support@redmagic.gg first, or visit https://help.redmagic.gg/hc/en-us for more details.

            No-restocking to be charged to the consumers for the return of the product.

            Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

            If you are shipping an item over 50 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

            Return Address: Room 03A, 8/F, Block B, Hoi Luen Industrial Center, 55 Hoi Yuen Road, Kwun Tong, Hong Kong (Please do not return your products before getting confirmation via email from support@redmagic.gg)

            Warranty

            REDMAGIC Products purchased on na.redmagic.gg come with a 1-year limited warranty, starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers, consumable items, or accessories(like the filter) even if packaged or sold together with the Product. This warranty is only redeemable within the original country or region of purchase.
            The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, please present your original Proof of Purchase (screenshot), model and serial number of your product, and photographic evidence of the product’s defects to REDMAGIC Customer Service at 
            https://help.redmagic.gg/hc/en-us.

            Events Beyond Reasonable Control

            Neither party will be responsible for any delay or failure to comply with these terms if the delay or failure arises from any cause beyond their reasonable control (wars, natural disasters, extreme weather conditions, etc.).

            No Waiver

            We retain our rights to take action at any time in the event of failure to comply with these terms.

            Trademarks and copyright

            Certain trademarks belong to third parties and may not be used without permission. See their respective websites for more information.

            Disclaimer

            We are not liable for any loss or damages that may arise from using our services.

            Changes

            We reserve the right to update this document at any time without prior notification.

            Last Update: May 6, 2022.