REDMAGIC FAQs

We searched through all our social media channels to put together this list of our most popular questions. Hope it clears things up!

Does the RedMagic ship to my country?

The RedMagic is currently available in these locations: Austria, Belgium, Bulgaria, Croatia, the Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.

If we’re not shipping to your country yet, fear not; We’re working on it!

Can I use the RedMagic in a country/territory you don’t ship to?

We don’t recommend importing the RedMagic to your country if we don’t ship there. The connectivity bands might not be optimised and it likely won’t work in your location.

 

Does the phone have stereo speakers?

The RedMagic features a single speaker with DTS Technology and a Smart Amplifier System.

 

Is the LED RGB Strip customisable?

Yes, you can go to Settings > Multi-Color LED Strip and configure which notifications you want the strip to turn on for.

 

What made you decide on Snapdragon 835 for the RedMagic?

For mobile gaming, we wanted a chipset that could deliver the most stable performance and avoid lag.

That’s what brought us to the Qualcomm® Snapdragon 835™. And through months of development, we worked to optimise this chipset to strike the perfect balance between performance, battery life and temperature.

How long can I play power-demanding games on the RedMagic?

It depends on what apps you’re using in the background and other factors, but we managed to play Arena of Valor for seven hours on it!

 

Will it come with Google Play services?

Yes. The phone is powered by Stock Android.

 

Can the phone work with any SIM?

Sure, as long as you’re using a SIM that’s based in a country we ship to. 

 

Where can I buy the red version of the phone?

This one’s only available in China for now They can’t get enough red over there. But maybe soon? It’s a secret!

 

Can I get a model to review?

Perhaps. Send an email over to PR@redmagic.gg with your crazy/fool-proof idea to promote the RedMagic and we’ll consider it. If you have not heard back within a week, please assume your request has been unsuccessful.

 

Still got questions? Drop us an email at support@redmagic.gg

 

ABOUT REDMAGIC

Our goal here at RedMagic is to deliver the most complete gaming experience on mobile.

Established in October 2017 as the gaming arm of Nubia, we’ve sought to harness their skill in smartphone design and combine it with a gamer’s determination in achieving high performance gameplay.

The result? Mobile gaming devices that strike the perfect balance between sleek, ergonomic   hardware and fully optimised software. Gaming smartphones that are powerful, durable, and  cool to the touch.

But we’re just getting started. With the resources we have at our disposal, we’ve made it our   mission to break further ground and unlock the full potential of mobile gaming.